Support
Find answers to common questions or reach out to our team.
Contact Us
Email us at support@storyretriever.com — we typically respond within one business day.
Frequently Asked Questions
Getting Started
- What is StoryRetriever?
- StoryRetriever is a tool for creating visual social narratives — illustrated stories that prepare children with autism, developmental delays, or communication challenges for upcoming situations or teach social skills.
- How do I create my first story?
- Tap the + button on your dashboard, choose a blank story or template, and follow the prompts.
- What is a visual social narrative?
- A short illustrated story with pictures and text that helps children understand and prepare for real-world situations.
Accounts & Plans
- What is included in the free plan?
- One story, full access to images and backgrounds, one child profile, and up to 3 professional connections.
- How do I upgrade my plan?
- Go to Settings → Subscription to view plan options and pricing.
- I have a beta access code — how do I use it?
- Go to Settings → Subscription, scroll to the Promo Code section, and enter your code.
Sharing & Connections
- How do I share a story with a family?
- Open the story, tap the Share button, and enter the family's email or connection code.
- How do I connect with a professional?
- Go to Settings → Connections → Connect with a Professional.
- What is the difference between view and edit permissions?
- View allows reading the story only. Edit allows the recipient to make changes to the story content.
Stories & Templates
- How do I use a template?
- Browse Templates from the menu, find a template, and tap Use Template to create your own personalized story from it.
- What is Fill-in-Blank?
- Placeholders in templates (like a child's name or age) that automatically fill in with the right details when a family uses the template.
- How do I duplicate a story?
- Open the story editor, tap the ··· menu, and select Duplicate Story.
Offline & Devices
- Does StoryRetriever work offline?
- Yes. Download stories in Settings → General → Offline Storage to access them without an internet connection.
- How do I download a story for offline use?
- Open the story and tap the download icon, or manage downloads in Settings → General → Offline Storage.